I'm not asking you to be kind. I'm asking you not to be dumb. Let me be upfront: this isn't a post about empathy or corporate responsibility. Those things matter, but they're not going to change the mind of an executive who's looking at a spreadsheet and trying to make the numbers work. This is a post about math. And the math says that laying off your workforce to make room for AI is probably going to cost you more than you'll save. Most Companies That Did It Already Regret It Last spring,...

Beyond the Efficiency Metrics After a year of AI implementation, here's the number everyone wants to know: 20% productivity gain. But that number tells you almost nothing about whether our implementation actually succeeded. Did we make work better or just faster? Did we enhance human capability or diminish it? Did we build something sustainable or create technical debt? Are our people thriving or just surviving? This week, let's talk about measuring what actually matters and learning from...

Solving Real Problems, Not Creating New Ones I need to tell you about Marty the Robot. Marty is my grocery store's $35,000 "innovation"—a...